Effective Date: 8/05/2023
- Information We Collect
We collect information from you when you interact with our Services. The types of information we collect can be categorized into:
a. Personal Information: This includes any information that can be used to identify you, such as your name, email address, mailing address, phone number, and other similar information that you voluntarily provide when registering an account, submitting a query, or requesting a quote.
b. Non-Personal Information: We automatically collect certain non-personal information when you visit our website, such as your IP address, browser type, device type, operating system, and usage information (e.g., pages visited, time spent on the website, and other similar data).
- Use of Information
We use the information we collect for various purposes, including:
a. To provide, maintain, and improve our Services. b. To communicate with you, including responding to your queries, providing customer support, and sending you promotional materials, if you have opted in to receive such communications. c. To personalize your experience on our website and to better understand your needs and preferences. d. To monitor and analyse usage patterns and trends in order to improve our Services. e. To detect, prevent, and address security and technical issues.
- Sharing and Disclosure of Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties under the following circumstances:
a. Service Providers: We may share your information with third-party service providers that perform certain functions on our behalf, such as web hosting, data storage, and email services. These service providers have access to your information only to perform these tasks and are obligated not to disclose or use it for any other purpose. b. Compliance with Laws: We may disclose your information if required to do so by law or in response to a court order, subpoena, or similar legal process. c. Business Transfers: In the event that Luminary Translations is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred to the new entity as part of the transaction.
We take the security of your information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, loss, or misuse. However, please note that no method of electronic storage or transmission is 100% secure, and we cannot guarantee the absolute security of your information.
- Links to Other Websites
- Children’s Privacy
Our Services are not intended for use by individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information from our files.
- International Data Transfers
If you are located outside of the United States and choose to provide information to us, please note that we may transfer your information, including personal information, to the United States and process it there. By using our Services, you consent to the transfer and processing of your information in the United States.
- Your Rights and Choices
Depending on your jurisdiction, you may have certain rights with respect to your personal information, such as the right to access, correct, delete, or restrict the processing of your information. To exercise any of these rights or to opt out of receiving promotional communications from us, please contact us using the information provided below.
- Contact Us